Shipping policy
Orders are dispatched through Australia Post within two business days. You will receive a tracking number via email once your order has been dispatched. Please contact us if you don't receive an email - just check your junk/spam folder first.
FREE, STANDARD & EXPRESS SHIPPING
Free delivery is only available for all orders over $120 and your order will be sent as 'Express Shipping - Signature on Delivery*'.
Orders under $120 will be sent as 'Standard Shipping' or if selected 'Express Shipping' and both will require a 'Signature on Delivery*'.
FREE, STANDARD & EXPRESS SHIPPING - SIGNATURE ON DELIVERY*
Someone must be present to sign for your order. If no one is available to sign, your order will be returned to Australia Post for you to collect in person.
FREE, STANDARD & EXPRESS SHIPPING - AUTHORITY TO LEAVE*
If you would like your parcels left in a safe place if you're not home, please log onto My Post (Australia Post website) and update your delivery preference to 'Authority to Leave'.
In some cases (depending on the delivery driver), if they deem it as ‘unsafe’ to leave your parcel or are unable to access your property, it may still need to be collected from your local post office or delivery centre.
As Wild Fusion Skincare will not be notified of your preference and will still pay a fee to Australia Post to receive a 'Signature on Delivery', we do not take any responsibility if your order goes missing after Australia Post has confirmed the parcel has been delivered to the address you have provided.
Please be aware that you are now in an agreement between Australia Post and if you would like to dispute the delivery of your order or lodge a compliant against the delivery driver, you have the right to lodge an investigation with Australia Post.
If you believe your parcel has been stolen please contact the police immediately as this is a criminal matter.
TIME FRAMES
Once your order has been received at Australia Post, delivery to most metro areas is usually 3-6 business days. However, please allow 'up to' 2 weeks for interstate and rural areas.
Please be aware that once an order is shipped, we have no control over the time it takes to reach you. The time frames are estimates only given by Australia Post. There may be slight shipping delays during peak times such as Christmas and public holidays.
We do not currently offer overseas shipping. Shipping is only available within Australia.